Membership Related Queries

Is there a loyalty or rewards program?

Yes, we value our loyal customers. We have a rewards program that allows you to earn points with each purchase, which can be redeemed for discounts on future orders. More details can be found on our V-CLUB page.  

Do you offer gift cards or gift-wrapping services? 

We offer both gift cards and gift-wrapping services with charges. You can purchase gift cards on our website, and during the checkout process, you can select the gift-wrapping option and include a personalized message for your recipient.  

How do I use store credits to pay for an order? 

Login to your account, and your store credits will appear as a payment option during checkout.  

How long does my store credits last and when will it expire? 

Store credits last for 12 months from the date of credit.  

Can I exchange store credits for cash? 

No, we do not practice this.  

Can I transfer my store credits to another account? 

No, that is not possible.