No, creating an account before purchase is not mandatory but you can check out as a guest. But you will automatically be registered upon completing your first order.  

After placing your order, you will receive an email confirmation with a tracking number once your package is dispatched. You can use this tracking number to monitor the progress of your shipment on our website.  

We understand that plans can change. You can modify or cancel your order within 8 hours of placing it, provided it has not already been shipped.  

In the rare event that you receive a damaged or incorrect item, please contact our dedicated customer support team immediately. We will promptly assist you in resolving the issue and arranging for a replacement or refund.  

Yes, we provide comprehensive size charts and measurements for each product on our website to help you find the perfect fit. Simply click on the "Size Guide" link located next to the size selection options on the product page.  

To ensure the longevity of your garments, care instructions are included on each product's page. We recommend following these guidelines to maintain the quality of your clothing.  

Certainly! We offer special pricing and customization options for bulk orders. Please contact our team via our Contact Us to discuss your specific requirements and receive a personalized quote  

To check the status of your order, simply log in to your account and visit the "Order History" or "My Orders" section. Here, you can view the current status of your order, including whether it is processing, shipped, or delivered. You will also receive email updates as your order progresses.  

If you did not receive an order confirmation email, please check your spam or junk folder, as it may have been filtered there. If you still cannot locate the confirmation email, please contact our customer support team for assistance.  

Unfortunately, once an order is placed, we cannot add additional items to it. However, you can place a new order for the additional items and, if available, we will make every effort to combine your shipments to reduce shipping costs.  

During the checkout process, you will see a field where you can enter your coupon or promotional code. Simply type in the code and click "Apply." The discount will be applied to your order total.  

If you receive a package with missing items, please check the packing slip to ensure that all items were included in the shipment. If an item is listed but missing, please contact our customer support team with your order details, and we will promptly investigate and resolve the issue.  

Sale and clearance items are not eligible for returns.  

While our website is the primary platform for placing orders, our customer support team is still available to assist you with the ordering process and answer any questions you may have. You can call our support line for assistance.  

Currently, we do not offer alterations or custom sizing services. We recommend consulting with a local tailor for any necessary alterations to achieve a perfect fit.  

We do not offer retroactive price adjustments if an item goes on sale after your purchase. Prices are subject to change, and sales and promotions are time-sensitive.  

International orders may be subject to customs duties, taxes, and import fees imposed by your country's customs authorities. These fees are the responsibility of the recipient and are not included in the purchase price or shipping charges. Please check with your local customs office for more information.  

While we strive to provide accurate sizing information, we understand that fit can vary between individuals. If you have any concerns about the fit of a particular item, please contact our customer support team for personalized assistance.  

In the event that an item you've ordered is out of stock, our team will promptly notify you and offer alternative options, including pre-ordering or selecting a similar item in stock.  

If you forget your password or encounter any login issues, simply click on the "Forgot Password" link on the login page. Follow the instructions provided to reset your password and regain access to your account.  

To stay informed about our latest arrivals, promotions, and exclusive offers, we recommend subscribing to our newsletter. You can also follow us on our social media channels, including Facebook, Carousell, Shopee, Instagram, and Tiktok, for real-time updates and fashion inspiration.